Matson wins quality award from trade publication
Matson has been honored for the seventh consecutive year with Logistics Management magazines annual Quest for Quality award in the Ocean Carrier category.
The annual survey is regarded in the transportation and logistics industry as a key measure of customer satisfaction and performance excellence. Transportation service providers are rated by customers on five criteria: on-time performance, value, customer service, information technology and equipment operations.
The award will be presented Sept. 23 at the Quest for Quality awards dinner in Chicago, which coincides with the Council of Supply Chain Management Professionals Annual Conference.
Matson was ranked the number one carrier for on-time performance in the survey. According to the publication, a near record number of more than 6,400 readers participated in the 2009 survey.
Matson, which is based in California, provides ocean transportation services to Hawaiçi, Guam, China and Micronesia and is a wholly owned subsidiary of Alexander & Baldwin, Inc. of Honolulu.
