It's tough to know how — or what — to say to a co-worker who was just laid off, but the worst response is to ignore that person, said Gloria Petersen, president of Phoenix-based Global Protocol Inc.

"I think people being laid off need to realize that their coworkers are feeling just as awkward and bad about the situation as they are," she said.

Here are a few suggestions:

• What should I say? Once again, keep it simple. Maybe say, "I am so sorry. I've really enjoyed working with you," and follow it with a handshake.

• Should I give a hug? Maybe, but pay attention to their body language, your relationship and the company's culture.

• How do I respond if the layoff victim bad-mouths the company? Let them vent, but don't join in and give them ammunition.

• When should I reach out to my former co-worker? If you want to stay in touch, call them within a couple of days to a week. Tell them you've been thinking about them and maybe give them help, like a possible job lead. Do not be offended if they don't yet want to talk. They may need more time to deal with the loss of their job.

• Should I send flowers or bake a cake? No. Such gestures over-dramatize the situation. This isn't a funeral. They didn't die.