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The Honolulu Advertiser
Posted on: Monday, October 20, 2008

5 tourism jobs perfect for outgoing, city-savvy people

By JILL PHILLIPS
Indianapolis Star

Helping people is Melissa Miller's forte. She found her dream job two years ago, working as the concierge at the Conrad Indianapolis Hotel.

Success in the tourism industry depends on knowledge of the city you work in and the ability to go above and beyond a customer's expectations.

The service-oriented industry thrives on repeat business, as well as referrals.

While the sagging economy has dampened the travel industry, analysts say the slowdown will not cause it to collapse.

"I think as people get more comfortable with finances, leisure travel will pick back up," Miller said.

If you enjoy catering to others, consider careers as a concierge, travel agent, chauffeur, tour guide or flight attendant.

CONCIERGE

Description: A concierge is a personal assistant to hotel customers. They help with a range of needs, from making restaurant reservations to finding tickets for events.

A concierge should know about the area and be able to give directions.

"You should be able to get the best tickets or make reservations at the best restaurants and everything in between," said Miller. A concierge should have excellent communication skills, enjoy working with people and be able to adapt.

Training: High school diploma; industry experience.

TRAVEL AGENT

Description: Travel agents help secure airline tickets, information and advice on destinations, transportation, hotel accommodations and tours.

Depending on a customer's needs, travel agents may suggest a cruise or set up land packages or resort stays.

Agents should be knowledgeable about the packages they sell and have excellent customer service skills.

Training: High school diploma; industry certification available.

CHAUFFEUR/TAXI DRIVER

Description: Chauffeurs transport passengers from one point to another and help them navigate cities. Chauffeurs may drive limousines or other vehicles. Taxi drivers may cruise streets looking for passengers or be available for prearranged pickups. Drivers may get pickup orders from dispatchers. Drivers should be able to follow directions, navigate in the city where they work and be customer-oriented.

Training: High school diploma; current driver's or chauffeur's license.

TOUR GUIDE

Description: Tour guides escort groups or individuals through an exhibit or places of interest. They may work in museums, zoos or for companies that provide sightseeing trips. Guides should be personable, have excellent communication skills, enjoy speaking and be knowledgeable of places of interest and the history of a city. They may speak from a script.

Training: High school diploma. Bachelor's degree may be required by some companies.

FLIGHT ATTENDANT

Description: Major airlines are required by law to provide flight attendants for the safety and security of passengers. Flight attendants must be able to act fast in an emergency. They assist passengers and may prepare drinks, food or snacks and help passengers store items. They should have good customer service skills and be flexible.

Training: High school diploma; some airlines prefer a bachelor's degree. Must pass a Federal Aviation Administration-mandated background check.