The state's lodging industry is taking a number of steps to help passengers affected by Aloha Airlines' shutdown, including offering them reduced room rates and bringing in extra staff to help guests rebook airline tickets.

Rex Johnson, president and chief executive officer of the Hawai'i Tourism Authority, said the industry was working to get out the message from Hawai'i that travelers shouldn't panic.

"We're going to get through this. We have plenty of capacity to move people," Johnson said.

Keith Vieira, senior vice president and director of operations, Starwood Hotels & Resorts Hawai'i and French Polynesia, said guests affected by the canceled flights are being offer a special "distress rate." Hotels are adding extra concierge staff to help guests book flights on other carriers at hotels' special help desks.

He said a letter is being placed in all guest rooms with this information and offering assistance.

Outrigger Enterprises Group is offering Aloha Airlines passengers affected by the closure special rates and discounts at a number of its properties.

They include: special rates and discounts including a 50 percent discount at the Outrigger Reef on the Beach and Outrigger Waikiki on the Beach in Waikiki, as well as at all Outrigger Condominium Collection resort condominiums and at the Keauhou Beach Resort on the Big Island. Special rates and discounts are subject to availability. Guests must show an Aloha Airlines confirmation or ticket upon check-in to receive the special Aloha Airlines distressed passenger rate. And Outrigger is relaxing its cancellation policy for those guests who have to cancel or change reservations as a result of the Aloha Airlines closure.

Hilton said that all of its Hilton Family Hawai'i hotels and resorts will offer assistance to Aloha Airlines passengers who were not able to secure flights as a result of the airline's shutdown.

Guests who were already at one of the Hilton properties can extend their stay at the hotel's kama'aina or local resident discount rate; guests who were not originally at a Hilton property also will receive the discount upon showing proof of their ticket on Aloha Airlines. The kama'aina discount, which varies at each hotel and is based on availability, will be offered for a limited time at Hilton Hawaiian Village Beach Resort & Spa, Doubletree Alana Hotel-Waikiki, Hilton Waikiki Prince Kuhio and Embassy Suites-Waikiki Beach Walk on Oahu; Hilton Waikoloa Village on the Big Island; Hilton Kauai Beach Resort on Kaua'i; and the Grand Wailea Resort Hotel & Spa on Maui.

In addition, all Hilton Family Hawai'i properties will waive no-show and cancellation charges through tomorrow, upon presentation of proof of a traveler's ticket on Aloha Airlines during this period.

Current guests should contact their hotel's front office to notify them of their extension and present a copy of their Aloha Airlines confirmation.

Prince Resorts Hawaii is also offering its guests discounted rates of up to 50 percent off.

Marriott Resorts Hawai'i is offering a 50 percent discount for up to three nights for guests stranded at the hotels' properties — five hotels and four Marriott Vacation Clubs — in Hawai'i because of the shutdown.

Those with Aloha tickets who are guests at other Hawai'i hotels who cannot be accommodated will be offered the kama'aina rate at any Marriott.

Customers with a hotel reservation who are unable to get to Marriott because of canceled flights will not be charged a penalty if they rebook within a year. All of these specials will require proof of ticketing with Aloha Airlines.

John Monahan, president and CEO of the state Visitors and Convention Bureau, said the visitor industry is responding well in the aftermath of the shutdown. "There will be a disruption for a period of time," he said. "There wasn't enough customers for three airlines, essentially."

But he said the visitor industry will continue. "We've got the ability with Hawaiian and go! to add the lift necessary," Monahan said.