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The Honolulu Advertiser
Posted on: Tuesday, June 5, 2007

Charity unites troops, families by video

By Garry Mitchell
Associated Press

Cynthia Matthews holds her newborn son, Braxton, while her other son, Chaz, 3, sits with her as they talk to Cynthia's husband and the boys' father, Sgt. Chad Matthews, on television, in this March 26 file photo.

LYLE W. RATLIFF | Press-Register

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MOBILE, Ala. — From his post in Iraq, Marine Sgt. Chad Matthews watched by video as his wife, Cynthia, gave birth in a Mobile hospital, a heartwarming connection that hasn't been possible in past wars.

Freedom Calls Foundation, a New Jersey-based charity born in the wake of the U.S. invasion of Iraq, makes the video hookups available for milestone events to thousands of military families.

Ideally, Freedom Calls founder and Executive Director John B. Harlow II said coverage would be expanded so that every soldier coming in from a day's duty could talk to his or her family back home.

But expenses are draining the charity's $400,000 annual budget as demand for its services grows. It relies entirely on charitable donations from individuals and businesses, and about three out of four requests are turned down.

"What we really need is cash to run the network. We're in danger of being shut down, leaving thousands of military families in the lurch," said Harlow, an attorney and high-tech venture capitalist. "There is no government funding for this. We'd like to see some."

Harlow said some calls organized by the charity are for small things — a 4-year-old girl wanted to show her father in Iraq that she had learned how to tie her shoelaces.

And there are sad calls. A soldier's sister was dying and she wanted to tell him goodbye.

Satellite Internet connections have replaced the telegrams and long-distance phone lines of past wars to share home-front news with fighting forces overseas.

"I felt like he was in the room with me," said Cynthia Matthews, who watched her husband's image on a computer screen as he encouraged her during the March 24 birth of their son, Braxton. "He couldn't physically touch me, but he was there."

Harlow said he began organizing the charity in 2003 after hearing about a soldier with a $7,000 phone bill for calls back home. He felt soldiers were being "commercially exploited."

Freedom Calls provided its first connections in 2004. Harlow said there are now four call centers in Iraq, including 50 computers and 20 telephones at Camp Taji, north of Baghdad, and video-conferencing operations in two locations in Anbar province.

It costs about $1,000 a day to run the operation, Harlow said. Satellite time is a major part of the cost. Soldiers and their families pay nothing to use the network. They are doing about 2,000 video conferences a month.

Pentagon spokesman Navy Lt. Cmdr. Greg Hicks said the work of Freedom Calls has "boosted the morale" of those serving in the military and their family members.

"While we cannot say how easy or difficult the arrangements are, we do hear terrific feedback from those who have had the opportunity to utilize the service provided," he said.

Military officials have asked for an expansion of the video locations, said Harlow, whose foundation is based in Morristown, N.J. Plans call for Freedom Calls centers at eight more Army camps in Iraq, two Army camps in Afghanistan and eight more Marine camps this year.

There are other video-conferencing options available, but they are usually less flexible.

The military offers video hookups from the front back to home bases, but there are time restrictions and it's difficult for soldiers if their families live elsewhere. The service also can't handle events that take place off base, such as weddings, births and graduations, Harlow said.

USO spokesman John Hanson said his organization doesn't offer video conferencing like Freedom Calls.

Instead, it distributes 300- to-500-minute phone cards to soldiers and plans to open a center in Iraq that will allow soldiers to e-mail messages home for free.

The Red Cross, in an emergency, has a service that keeps military personnel in touch with home following the death or serious illness of a family member or other key events, such as the birth of a child.

Harlow said Freedom Calls also offers services at Okinawa in Japan and to wounded military at Landstuhl hospital in Germany so they can conference with their families in the states.

Before each video conference, volunteers with Freedom Calls work to get families together for the virtual meeting while commanders and the Red Cross in Iraq locate the soldiers involved.

On March 30, Army Col. Jim Close was located in Iraq and allowed to see his 2-day-old son, Ryan, in an hourlong link to a Peterborough, N.H., hospital. Close hadn't seen his family in eight months; his 10-year-old daughter, Megan, played an Elton John tune on her saxophone for her dad, and his 4-year-old son, Connor, showed off his toy light saber and some karate moves.

"The connection is just unbelievable, and it's more than you can really explain," said his wife, Kerry Close.